💰 Refund Policy
Effective Date: August 18, 2025
At Otoclarus, we want every customer to feel confident when shopping with us. If for any reason you are not satisfied with your purchase, we are here to help. Please read our refund policy carefully to understand your rights and our process.
Eligibility for Refunds
- Refund requests can be made within 30 days of receiving your order.
- To be eligible for a refund, your item must be unused, in its original condition, and returned in the original packaging.
- Proof of purchase, such as an order confirmation or receipt, is required to process your refund.
Refund Process
- Contact us at otoclarus@gmail.com with your order details and reason for the refund request.
- Once approved, we will provide you with instructions for returning your item.
- After we receive and inspect the returned product, we will notify you of the status of your refund.
- If approved, your refund will be issued to your original payment method.
Timeframe for Refunds
- Approved refunds are typically processed within 5–10 business days after we receive your return.
- Please note that depending on your bank or payment provider, it may take additional time before the funds appear in your account.
Non-Refundable Situations
- Products that have been used, damaged, or are not in their original condition.
- Products returned beyond the 30-day eligibility period.
- Items purchased during clearance or final sale promotions, unless they arrive damaged or defective.
Important Notes
- Shipping charges are non-refundable unless the return is due to our error (e.g., you received the wrong or defective item).
- We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of your returned item without tracking.
- Refunds are only applicable to purchases made directly through our official website.
Contact Us
If you have any questions regarding this Refund Policy or need assistance with your request, please reach out to us at:
📧 otoclarus@gmail.com