📦 Return Policy
At Otoclarus, your satisfaction matters to us. If you are not completely happy with your purchase, you can request a return within 30 days of receiving your order.
Eligibility
- Items must be unused and in their original condition.
- Products must be returned in the original packaging.
- Proof of purchase (order confirmation or receipt) is required.
Return Process
- Contact us at otoclarus@gmail.com with your order number and reason for return.
- Our team will provide you with the return address and detailed instructions.
- Once your item is received and inspected, we’ll update you on the status of your return.
Exchanges
We replace items only if they are defective or damaged. If you need to exchange your item for the same product, please email us at otoclarus@gmail.com.
Return Shipping
- Customers are responsible for paying their own return shipping costs.
- If the return is due to a defective or incorrect item, Otoclarus will cover the shipping cost.
For any questions regarding returns, please contact us:
📧 otoclarus@gmail.com